Frequently Asked Questions
Why should I see a psychiatrist?
If one is experiencing pervasive psychological symptoms, that are interfering with the ability to function in various environments (e.g. work, social) and the overall ability to enjoy life, one should seek professional help for a consultative evaluation.
What is telepsychiatry?
Telepsychiatry is the delivery of psychiatric assessment and care through videoconferencing. (definition courtesy of psychiatry.org)
Is Dr. Cisse my psychiatrist, prior to the initial consult?
Please note that the patient-physician relationship will only begin once you meet with Dr.Cisse for the initial evaluation. In turn, submitting clinical forms and completing the online assessment forms is *not* sufficient to establish the patient-physician relationship.
Does Dr. Cisse accept insurance?
Dr. Cisse has opted not to contract with any insurance companies, at this time. However, if your insurance company provides out-of-network benefits, you may file your own claims for reimbursement. These claims should be paid directly to you. At the end of each appointment, you will receive a statement that contains the necessary documentation to file a claim with your insurance. It is recommended that you contact your insurance company for specific information about your out-of-network coverage for mental health services.
What will the initial evaluation entail?
The initial appointment will consist of a comprehensive evaluation lasting for about 60 minutes, followed by treatment recommendations.
What should I prepare before the initial evaluation?
- So you’ve just scheduled an appointment with Dr. Cisse on the website
- Afterwards, you will receive an email notification confirming the appointment date and time
- Dr. Cisse will be alerted to your scheduled appointment and will then enable access to the patient portal
- Within 24 hours, you will receive an invite to onpatient.com, in your email inbox
- Please log in and set up an account; when done click ‘Connect’
- Then proceed to ‘Check in’, where you will complete the onboarding questionnaire and e-sign the consent forms
- Once everything is completed, click ‘I’m done’
How do I access the video teleconference platform?
- Prior to the start of the appointment, please type (doxy.me/drcisse) into your web browser or click on the link, provided in the appointment reminder email.
- Compatible web browsers include: Google Chrome and Mozilla Firefox. If you are using an Apple computer, please use Google Chrome. If you plan to use an iPhone or iPad, please download the Doxy.me app. If you have any further questions or need technical support, please contact Doxy.me.
- Please allow your browser permission to use the device´s camera and microphone for the appointment
- A check in box will appear and there will be a prompt for your name. It is suggested that you give your first name and last initial so that Dr. Cisse is informed that you’re in the waiting room.
- doxy.me provides the option to text Dr. Cisse through the platform. Dr. Cisse will send you a text once she is ready to start the session. If you do send a text, please realize that Dr. Cisse might be in another telepsychiatry appointment and might not be able to respond right away.
What happens if my equipment doesn’t work?
Prior to the first appointment, please test all equipment (e.g. computer, webcam, microphone, etc). At the time of the scheduled appointment, if there is a an equipment malfunction, please contact the IT department at doxy.me to assist. If basic troubleshooting does not resolve the matter within 5-15 minutes, please contact Dr. Cisse via telephone or email, to reschedule the intake appointment. Please allow sufficient time to have the technological issue resolved before the date of your new appointment.
Can I have my husband, wife, mother or friend listen in on my session?
Although it may be comforting to have a third party present, Dr. Cisse strongly advises against having anyone sitting in on your sessions. Confidentiality is breached by allowing a third person in the room. Dr. Cisse will not be held liable for any information discussed within a perceived closed session. It is strongly recommended that sessions be conducted in a quiet, private room.
What if I have an emergency?
If you are experiencing suicidal/homicidal thoughts, and/or severe medication side effects, please do one of the following:
- Call 911
- Go to the nearest Emergency Room
- Go to the nearest Crisis Response Center